tayacasino Privacy Policy

1. Overview

tayacasino takes the privacy of its players seriously. This policy applies to all users of the tayacasino platform — whether you access us from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines — and covers all personal data we collect and process in connection with your account and your use of our services.

We collect only the data we need to run the platform properly, keep your account secure, process transactions, comply with legal obligations, and improve the experience for Filipino players. We do not sell your personal data to third parties for their own marketing purposes.

This policy covers our website, mobile platform, and all tayacasino services including slots, live casino, eBingo, sports betting, and the VIP program.

2. What Data We Collect

We collect personal data in the following categories:

We do not collect sensitive categories of data — such as race, religion, or health information — unless specifically required by law for compliance purposes.

3. How We Use Your Data

tayacasino uses your personal data for the following purposes:

• Creating and managing your player account
• Processing deposits and withdrawals in PHP through Philippine payment channels
• Completing identity verification (KYC) as required for responsible platform operation
• Sending OTP codes and security alerts related to your account activity
• Delivering account-related communications such as withdrawal confirmations and security notifications
• Operating the VIP loyalty program and calculating tier progression
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Complying with applicable legal and regulatory obligations
• Improving the platform based on aggregated, anonymised usage data
• Providing customer support when you contact us

We do not use your personal data to make automated decisions that significantly affect you without human review, except for routine fraud detection flags which are always reviewed by our team before any account action is taken.

4. Legal Basis for Processing

tayacasino processes personal data on the following legal grounds:

• Contract performance: Processing necessary to manage your account, handle transactions, and deliver the services you signed up for
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering requirements
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics — balanced against your privacy rights
• Consent: Where you have explicitly agreed to a specific use of your data, such as receiving optional promotional communications

You may withdraw consent for consent-based processing at any time by contacting support. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

5. Who We Share Your Data With

tayacasino does not sell your personal data. We share data only with parties that are necessary for the operation of the platform:

• Payment processors: Philippine bank partners and local e-wallet service providers process transaction data to complete deposits and withdrawals in PHP
• Identity verification providers: Third-party KYC services that assist with document verification and identity confirmation
• Game content providers: Software suppliers whose games are hosted on the tayacasino platform receive limited technical data necessary to operate their games
• Security and fraud prevention services: Tools that help us detect unusual account activity, protect player accounts, and maintain platform integrity
• Legal and regulatory authorities: When required by law or in response to a valid legal request

All third parties we work with are contractually required to handle your data with appropriate security measures and to use it only for the purposes we specify.

6. Data Security

tayacasino applies technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Key security features in place include:

• SSL (Secure Socket Layer) encryption across all platform connections
• OTP (one-time password) verification for account logins and sensitive actions such as withdrawal requests
• Secure storage of financial data with restricted access controls
• Regular security audits and monitoring for unusual account activity
• Staff training on data handling and privacy obligations

While we take security seriously, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately at [email protected].

7. How Long We Keep Your Data

tayacasino retains personal data for as long as necessary to provide services to you and to comply with legal obligations. Specific retention periods include:

• Account data is retained for the duration of your active account plus a minimum period after closure as required by applicable law
• Transaction records and KYC documentation are retained for a minimum of five years after the last transaction, in line with standard financial compliance requirements
• Technical and session data may be retained for shorter periods for security and analytical purposes
• Communications with customer support are retained for a reasonable period to assist with any follow-up queries or disputes

When personal data is no longer required, it is deleted or anonymised so that it can no longer be linked to an individual.

8. Your Privacy Rights

As a player at tayacasino, you have the following rights in relation to your personal data:

• Access: You can request a copy of the personal data tayacasino holds about you
• Correction: You can request that inaccurate or incomplete data is corrected. Some corrections can be made directly in your account settings
• Deletion: You can request deletion of your personal data, subject to our legal obligations to retain certain records
• Restriction: You can request that we limit how we use your data in certain circumstances
• Withdrawal of consent: Where processing is based on your consent, you can withdraw that consent at any time
• Complaint: You have the right to raise concerns about how your data is handled by contacting us directly

To exercise any of these rights, send a request to [email protected]. We will respond within a reasonable timeframe. We may need to verify your identity before fulfilling any request.

9. Cookies and Tracking

tayacasino uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function properly and allow us to understand how players use the site.

We use the following types of cookies:

• Essential cookies: Necessary for the platform to function — including session authentication and security cookies. These cannot be disabled without affecting platform functionality
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised
• Preference cookies: Remember your settings such as language preferences to personalise your experience

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect how the platform performs.

10. Policy Updates and Contact

tayacasino may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised date. For significant changes, we may notify you via email or an in-platform notice.

Continued use of tayacasino after an updated policy is published constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact our support team: [email protected]. We're based online and serve players across the Philippines.

Related documents: Terms & Conditions and Responsible Gaming.